If you don’t love it, you have 14 days from the day you receive your item for a refund on regular priced goods. The item must be in “as new” condition and in original packaging.

Please note, a $20 fee will be deducted from USA returns to cover brokerage fees. We do not accept returns from outside of USA or Canada.

All discounted items purchased are not eligible for a refund and are FINAL SALE. We do not process refunds on shipping charges. If your purchase was bought by someone else as a Christmas gift, there is an exchange-only period that extends until January 15th.

Returns can be mailed to us or returned in store. In-store returns are free, mailed in returns must be paid for by the customer.

• To start a return, you can contact us at woodward@thefoldgroup.com, enter your order number followed by 'return' in the subject line.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll need the receipt or packing slip as proof of purchase.
• Once your return request is complete, mail your item to 1188 Hamilton Street, Vancouver BC, V6B 2S2
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

• To start a return, you can contact us at woodward@thefoldgroup.com, enter your order number followed by 'return' in the subject line.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll need the receipt or packing slip as proof of purchase.
• Once your return request is complete, mail your item via USPS to 1188 Hamilton Street, Vancouver BC, V6B 2S2
• Important: Please declare 'Canadian Goods Return' on the outside of the package and on the shipping label. Failure to do so may result in duty/clearance charges that will be deducted from the refund.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
• Please note, a $20 fee will be deducted from US and international returns to cover brokerage fees

• Free if you spend over $250 (before applicable provincial tax)
• Calculated based on location if you spend under $250
• Tracking number provided

• Free if you spend over $250
• Calculated based on location if you spend under $250
• Tracking number provided

• Calculated based on location
• Tracking number provided

Location
1188 Hamilton Street, Vancouver BC

Hours
Monday - Thursday: 11:00am - 7:00pm
Friday: 11:00 - 9:00pm
Saturday-Sunday: 11:00am - 7:00pm